lukebd Privacy Policy

lukebd may collect the following types of information from users in various circumstances:

2.1 Registration and Account Information

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile phone number
• Password (stored in encrypted form)
• Preferred language and currency

2.2 Identity Verification (KYC) Information

• National ID (NID) or passport copy
• Proof of current address
• Documents required for payment method verification

2.3 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for deposits and withdrawals)
• Transaction history and amounts
• Deposit and withdrawal records

2.4 Technical and Usage Information

• IP address and browser type
• Device information (operating system, device model)
• Time spent on the website and list of pages visited
• Gaming activity and betting history
• Cookie and session data

lukebd does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the information necessary for service operations is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technical support providers. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

We may have a legal obligation to disclose information to authorities pursuant to court orders, government directives, or other valid legal requirements.

4.3 Fraud Prevention

Information may be shared with relevant agencies to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Restructuring

In the event of a merger, acquisition, or other business change, information may be transferred to a new entity subject to the terms of this policy.

lukebd applies multiple layers of security measures to keep your information safe:

6.1 Technical Security

• SSL (Secure Socket Layer) Encryption: All data transfers on our platform are secured through SSL encryption.
• Database Encryption: Stored data is protected using advanced encryption methods.
• Two-Factor Authentication: Two-step verification is available for additional account security.
• Firewall and intrusion detection systems.

6.2 Administrative Security

• Only authorized staff have access to necessary information.
• All staff receive regular training on privacy and security.
• The security standards of third-party partners are regularly reviewed.

6.3 Acknowledgment of Limitations

While we make every effort to protect your information, it is not possible to guarantee that data transfers over the internet are completely secure. If you suspect a security breach, please contact [email protected] immediately.

lukebd believes you should have full control over your own information. You retain the following rights:

8.1 Right of Access

You have the right to know what information we hold about you. You can request a copy of your information from account settings or by contacting [email protected] directly.

8.2 Right to Correction

If there is any incorrect information in your account, you may request that it be corrected. Edit it directly from your account profile or contact our support team.

8.3 Right to Deletion Request

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations or contractual requirements.

8.4 Opting Out of Promotional Communications

You may unsubscribe from promotional emails or messages at any time. However, important service-related communications (such as transaction confirmations) will always be sent.

8.5 Right to Raise a Complaint

If you have any concerns about our privacy practices, please first contact [email protected] or our 24/7 live chat. We will resolve your issue as quickly as possible.

lukebd may update this privacy policy from time to time. This policy may be revised in response to service improvements, legal changes, or business changes.

For significant changes, we will notify you in the following ways:

• Displaying a special notice on the website.
• Sending a notification to your registered email.
• Displaying the updated date at the top of this page.

Continuing to use the services after an update will indicate that you have accepted the new policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will make every effort to resolve your issue.